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Refund or Exchange

 

Refund and exchange policy on Silk Diva products?

We are sure you will love your purchase, however if you are not entirely satisfied, provided the goods are returned unused in the original condition and packaging within 14 days (from the date of receipt) we will give you an exchange or refund. Please contact anna@silkdiva.com  for details. 

When returning goods, please retain proof of postage as Silk Diva cannot accept responsibility for items which go astray. Please note Silk Diva will not pay for the cost of return postage unless the goods are damaged, or incorrect.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at anna@silkdiva.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at anna@silkdiva.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

Size Tables (in cms)

Below is the Silk Diva Size Chart  for Silk Diva Clothing

Sizing Guide           SILK DIVA CLOTHING  
SIZE XS S M L XL XXL
8 10 12 14 16 18
BUST (cm) 87 92 97 102 107 112
WAIST (cm) 67 72 77 82 87 92
HIPS (cm) 94 99 104 109 114 119

 

Still need to convert? 

Here is a link to International Size Conversion Chart

http://www.onlineconversion.com/clothing_womens.htm

 

Hints   - Buy a Robe 1 size bigger if you like a lot of wrapover

           - Diva/Dan sizes can be made to measure

            -  All nightdresses are bias cut so will stretch and mould comfortably to your figure 

w's long robe   S/10 M/12 L/14 XL/16 XXL/18 Diva
length   122 124 126 128 130
bust   120 123 126 129 132
waist   120 123 126 129 132
hips   120 123 126 129 132
           
w's long nightdress   S M L XL XXL Diva
length   126 128 130 132 134
bust   93 96 99 102 105
waist   83 86 89 92 95
hips   97 100 103 106 109
w's short nightdress   S M L XL XXL Diva
length   94 96 98 100 102
bust   93 96 99 102 105
waist   83 86 89 92 95
hips   97 100 103 106 109
w's pjs   S M L XL XXL Diva
shirt length   68 70 72 74 76
bust   112 116 120 124 128
waist   100 105 110 115 120
hips   110 115 120 125 130
w's camisole set   S M L XL XXL Diva
top length   58 60 62 64 66
bust   93 96 99 102 105
waist   83 86 89 92 95
hips   97 100 103 106 109
pants length   26 28 30 32 34
hips   104 108 112 116 120
m's long sleeved pjs   S M L XL XXL Diva
shirt length   73 75 77 79 81
chest   116 120 124 128 132
sleeve length   55.7 57 58.3 59.6 61
pants length   99.5 101.5 103.5 105.5 107.5
hips   114 118 122 126 130
 
m's robe   S M L XL XXL Dan
length   117 120 123 126 129
chest   110 114 118 122 126
sleeve length   58 59 60 61 62